The Sacramento Independent Taxi Owners Association (SITOA)
was founded in 1986 to serve the Sacramento International Airport. We pride ourselves on delivering low fares and outstanding customer service - and our consistent performance has won us every Airport contract for taxi service since 1992.
Customer surveys taken over the years have yielded extremely positive results. The most recent poll conducted during September 2012 included customer comments of "awesome," "great service," "very professional" and "excellent customer service." In fact, since 2006 virtually no customer complaints have been elevated to the Airport because we make customer satisfaction our highest priority.
Customers appreciate our clean, energy-efficient cabs and benefit from the latest in-car technology that allows them to pay with cash, credit cards, smart phones and vouchers. We have specially equipped vans for those who need wheelchair accommodations, and our payment system is ADA-compliant for those with visual impairments.
Our dedication to customer service is rooted in the fabric of how SITOA is organized. All SITOA members own and operate their own taxis. Since each of our members is an independent, small business owner, they understand the importance of the customer experience and are committed to investing a significant portion of fare income in meeting high standards for vehicles and customer amenities.
You can count on our fleet of 90 taxicabs for reliable, first-class service at the lowest rates in the Sacramento region!